Our Alumni
AIG PUBLIC LEADERS PROGRAMME ALUMNI IMPACT STORY
Dr Temitope Iyadunni Bakare is the Deputy Director of Clinical Services (Clinical Governance) Orile-Agege General Hospital in Lagos state, and she wears different hats within the healthcare industry. She is a Consultant in Family Dentistry and a Public Health Physician; she also serves as the Quality Improvement Team lead at the hospital where she works.
She described the Public Leaders Programme (PLP) as an intensive and transformative experience designed to equip public servants, the engine room of government, with the skills, knowledge, and perspective necessary to excel in public leadership roles. She said that the programme exceeded all her expectations.
“The programme brought together a diverse group of professionals from various backgrounds. This diversity fostered a rich and dynamic learning environment where participants benefited from exchanging ideas and experiences. One of the defining features of the programme is its emphasis on experimental learning. We engaged in real-life scenarios which allowed us to put into practice and develop an understanding of the complexities of public leadership.”
As part of the programme, PLP candidates carry out a capstone project in their organisations, using learnings gained during the programme. Temitope’s project was titled “The Use of QR Code for Patients’ Engagement (Patient Satisfaction Survey) in Dental Centre, Orile-Agege General Hospital.” The project was motivated by the lack of immediate client feedback, resulting in frustrated and angry patients, leading to patient attrition. The project focused on improving the patient experience at the clinic, gathering actionable feedback, enhancing service quality, ensuring immediate service recovery and fostering patient- centred-care through data–driven decision-making and continuous improvement.
Speaking on the project’s impact on Lagos State , Temitope affirmed that the state is both a custodian of public trust and a viable going concern; hence, this project can help deliver on both objectives. Patients will find it easier to seek medical attention and provide timely feedback. Furthermore, the project will enable data-driven decision-making within the hospital, allowing medical professionals to understand patient needs better and tailor their services accordingly.
Also, by attracting more patients through improved accessibility and service quality, the hospital's financial viability will be strengthened, ultimately enabling it to provide better healthcare services to the public, positively affecting revenue generation. She is pushing to implement the project across all the other clinics in the state of Lagos.
The programme equipped Temitope with the capacity to drive positive change in her new role as a global change agent. “It has equipped me with essential skills to navigate and adapt to complex environments and evolving media landscape. The programme has transformed my work and career by enhancing my leadership capabilities through strategic thinking, crafting compelling narratives, and the art of negotiation and persuasion.”
The AIG Public Leaders Programme is necessary for the African public sector to develop a pipeline of capable and visionary leaders who can address sector-specific challenges, promote good governance, and contribute to the sustainable development and progress of African nations through capacity building, comparative analysis between African countries to build on areas of strengths and promote collaboration and networking.