Digitalisation
Digitalising for efficiency.
We are supporting the OHCSF in its efforts to digitalise all its processes through the implementation and adoption of an Enterprise Content Management Solution (ECMS), which will drive transparency and collaboration across departments, and ensure increased efficiency and improved service delivery. It will also enable adequate capture and retention of institutional knowledge. Additionally, the OHCSF is being certified to ISO 9001:2015 Quality Management System standard which will ensure that its processes and procedures align with international best practices for ultimate stakeholder satisfaction. The ISO 9001:2015 QMS certification of the OHCSF will greatly streamline unnecessary processes, reduce lags, and plug opportunities for corruption and resource wastage.
With funding from Coronation Group, our private sector partner, the implementing ECMS vendor has begun automating the processes of all OHCSF departments, training staff within the departments and enabling the proper archiving of pre-existing files and folders. This work is expected to be completed in 2023.
Concurrently, we worked with the OHCSF to set up change management and project management teams, by facilitating the selection and training of an elite group of civil servants who have now been tasked with managing the project delivery and ensuring a smooth transition from manual to digital mode of work. We will continue to provide strategic and technical support to the change management and project management teams through the life cycle of the project, ensuring that team members have access to the best private sector knowhow and technical expertise to ensure the successful completion of the project.
We seek to build sustainability into our work with the public sector, ensuring that the benefits of our interventions are scalable and replicable. Therefore, this digitalisation project is serving as a template for the digitalisation of all Nigeria’s ministries. Using lessons learned, we worked with the OHCSF to create templates, guidelines and recommendations for ministries to follow as they embark on their own digitalisation projects. Most ministries have already completed the first step of the process we followed, which was the creation of standard operating procedures (SOPs) to guide the allocation of process responsibilities.
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